Legal Center
Every policy that governs your use of Smart School App by Raei Tech, written in plain English and aligned with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
Privacy Policy
How Smart School App collects, uses, stores, and protects information about schools, staff, parents, and students.
Terms & Conditions
The binding agreement between your school and Raei Technologies for use of Smart School App.
Cookie Policy
How Smart School App uses cookies and similar technologies.
Subscription & Billing Policy
Plans, billing cycles, GST, invoices, renewals, upgrades and downgrades.
Cancellation Policy
How a school can cancel its subscription and what happens next.
Refund Policy
When and how Raei Technologies issues refunds for subscription payments.
Free Trial Policy
Terms of the 14-day free trial of Smart School App.
Service Level Agreement (SLA)
Uptime, maintenance, incident response, backups and disaster recovery commitments.
Data Ownership Policy
Schools own their data. Raei Technologies is only a custodian.
Acceptable Use Policy
Behaviour that is not permitted on Smart School App.
Security Policy
Technical and organisational measures that protect data on Smart School App.
Child Data Protection Policy
Additional safeguards for the personal data of children on Smart School App.
Grievance Redressal Policy
How to raise a grievance and how quickly we will respond.