Grievance Redressal Policy

This Grievance Redressal Policy governs your use of Smart School App ("the Platform"), a multi-tenant School Management SaaS operated by Raei Technologies ("we", "us", "our") from Bangalore, Karnataka, India. By registering, subscribing to, or otherwise accessing the Platform you agree to this document. If you do not agree, please stop using the Platform.

This policy is published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Any user, parent, staff member or school may raise a grievance by writing to support@raeitech.com with the subject line "Grievance". Please include:

• Your name, role and school.
• A clear description of the issue.
• The date and time when the issue occurred.
• Any supporting screenshots or documents.

We will acknowledge your grievance within twenty-four (24) hours of receipt and provide a substantive response or resolution within fifteen (15) days.

If you are not satisfied with the resolution provided, you may escalate the grievance to our Grievance Officer at support@raeitech.com with the subject line "Escalation". The Grievance Officer will respond within seven (7) days of receiving the escalation.

Grievance Officer, Raei Technologies, Bangalore, Karnataka, India. Email: support@raeitech.com.

This policy is issued in compliance with applicable Indian laws. Nothing in this policy limits any statutory right that you may have as a data principal, consumer or user.

Questions, requests, or concerns about this document can be sent to us:

• Company: Raei Technologies
• Address: Bangalore, Karnataka, India
• Email: support@raeitech.com
• Website: https://app.raeitech.com